Be honest about how you were defrauded – Mobile Money Ltd to Customers

Mobile Money Limited has urged customers to be honest about fraud. This honesty will help service agents assist victims and prevent further losses.

Godwin Tamakloe, the Chief Risk and Compliance Officer, spoke on Channel One TV’s Breakfast Daily on May 2. He noted that many fraud victims withhold important information when reporting their cases.

Tamakloe emphasized that fraud can affect anyone, regardless of education or profession. Victims often say, “I didn’t do anything; they just took my money.” This lack of detail makes it hard for agents to respond effectively.

He explained that customers sometimes only request a PIN reset. They may not mention that their accounts were compromised. This omission hinders the retrieval process.

If a customer says nothing happened, agents will simply reset the PIN. However, if they disclose details about app fraud, agents can block accounts and provide guidance. Tamakloe encouraged all customers to be truthful when reporting fraud cases.

“I plead with you to be frank and straightforward,” he said. “We need to know what happened between you and the fraudster.” Being open helps us assist you better and prevents future incidents.