MTN refutes claims that its employees have access to customers’ MoMo PINs

MTN Clarifies Claims About Access to MoMo PINs

MTN has denied claims that its workers can access customers' MoMo wallet PINs. This clarification came during an interview with Godwin Tamakloe, the Chief Regulatory, Risk, and Compliance Officer. The interview aired on Channel One TV on May 2, 2025.

Tamakloe stated that MoMo PINs are generated electronically by the system. He emphasized that no MTN staff manually create these PINs for customers. Customers can change their PINs after receiving them.

He explained how the process works. When a customer requests a new PIN, the system sends it via text message. The message also advises users to change the PIN to something secure.

Faisal Ali, Channel Development Manager at MTN Ghana, also spoke about mobile money fraud. He urged customers to protect their PINs as they are crucial for account security. Ali recommended contacting MTN customer care if users receive suspicious calls.

At the time of this report, a related video had over 3,000 views on Citi 93.7 FM's platform.