Multi-million dollar Aayalolo BRT faces criticism over overloading and deteriorating service quality

The Aayalolo Bus System, also known as the Quality Bus System (QBS), is facing many complaints. Passengers report poor service conditions and overloading. This situation marks a departure from its original purpose under the Greater Accra Passenger Transport Executive (GAPTE) initiative.

Aayalolo was launched as a modern urban transport solution. It was part of the World Bank-supported Bus Rapid Transit (BRT) project. The goal was to provide a reliable alternative to chaotic commercial transport in the city. However, users feel it now resembles the very “trotro” culture it aimed to change.

At the CMB terminal in Accra’s Central Business District, commuters expressed their frustration. They highlighted issues with Aayalolo buses on the Accra–Achimota–Ofankor–Amasaman route. Overloading has become common, with drivers and conductors ignoring safety guidelines.

“Each bus should carry 40 seated passengers and nine standing,” said one commuter. “But they pack in far more than that daily.” Another added that drivers seem focused on making money rather than ensuring safety.

Sources within GAPTE confirmed many buses have exceeded their optimal lifespan. Limited funding has hindered efforts to replace aging units. An anonymous senior management official admitted that wear and tear are significant issues due to overuse and poor maintenance.

“Many of our buses have expired,” the source stated. “We can’t secure funding for replacements, affecting service quality.” Commuters noted that features which once distinguished Aayalolo are breaking down.

USB charging ports under seats no longer work, and onboard Wi-Fi is disabled. Many air conditioning systems have also failed, reducing comfort levels promised at launch.

These problems raise concerns about the sustainability of Ghana's BRT model as GAPTE struggles to maintain its fleet while meeting international standards for safe urban transportation.