Thousands of Ghanaian customers affected by recent cybersecurity breach at MTN

MTN Ghana has announced a cybersecurity breach affecting about 5,700 customers.

The company confirmed this in a media release on April 28, 2025. They stated that their platforms are still operational. A forensic investigation is underway to assess the breach's extent.

Early indications suggest that some customer data may have been compromised. MTN plans to contact affected customers directly as part of their response efforts. They assured the public that system confidentiality and integrity remain priorities.

MTN is collaborating with cybersecurity experts to manage the incident effectively. They have allocated significant resources for containment and management.

Customers should stay vigilant by updating mobile and banking apps. Using strong passwords and enabling multifactor authentication is recommended. Avoid sharing sensitive information like passwords or PINs through calls, texts, or emails.

MTN advises concerned customers to place alerts on their credit reports with major bureaus as a precaution. Safeguarding customer information is a top priority for the company.

They will continue providing updates as the investigation progresses. Affected customers can reach out to MTN's support team at toll-free number 100 for more information.