ECG’s billing system collapsed under customer load – Former MD

ECG’s Billing System Collapsed Under Customer Load – Former MD

The Electricity Company of Ghana (ECG) faced major issues recently. Their billing system collapsed due to high customer demand. This information comes from the former Managing Director, Kwame Agyeman-Budu.

Agyeman-Budu explained that the system could not handle the volume of users. Many customers experienced difficulties accessing their bills and making payments.

He noted that this failure caused significant frustration among customers. The ECG is working to resolve these issues quickly. They aim to restore normal service as soon as possible.